Help Center
Find answers to common questions about posting jobs, bidding, contracts, and payments.
Getting Started
How do I create an account?
Go to jobsyja.com/register and sign up with your email, Google, Apple, or phone number. You can switch between customer and provider mode anytime from the dashboard.
How do I post a job?
Click "Post a Job" from the homepage or dashboard. Describe the work, set your budget and deadline, upload photos, and submit. Providers in your parish will see it and start bidding.
How do I bid on a job?
Switch to Provider mode in the dashboard. Browse the job feed, find a job that matches your skills, and submit a bid with your price, timeline, and proposal.
How do I leave a review?
After a contract is completed, you will be able to leave a review for the other party.
Contracts and Payments
What happens after my bid is accepted?
Jobsy automatically generates a digital contract. Both you and the customer must sign it within 48 hours. If either party does not sign, the contract expires and the job re-opens.
How do payments work?
For now, arrange payment directly with your provider after accepting their bid. Secure in-app payments are coming soon and will include a 5% platform fee, dispute resolution, and automatic payout to your Banking settings.
When do providers get paid?
Until in-app payments go live, providers agree payment terms directly with the customer as part of the contract. Once in-app payments launch, providers will be paid automatically after the customer confirms the job is complete.
Can I cancel a contract?
Either party can request cancellation through the platform. The other party must approve it. Cancellation fees from the original bid terms may apply.
For Providers
How do I get verified?
In Provider mode, go to Settings and scroll to the Verification section. Upload a government-issued ID (TRN, passport, or driver's licence). We review documents within 2-3 business days.
How do I win more bids?
Write detailed proposals, price competitively, respond quickly, and build your reputation with positive reviews. Verified providers with Pro or Business plans get priority placement.
Can I manage subcontractors?
Yes. In Provider mode, go to Contractors in the sidebar. You can add subcontractors, create pay slips, and track project profitability.
What if there is a scheduling conflict?
Jobsy automatically checks your active contracts when you bid. If you have an active contract that overlaps with a job's dates, you will not be able to bid on it.
Still need help?
Our support team is here to help. Reach out and we'll get back to you as soon as possible.
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